Refund policy

FKS (Fear Kills Success) – Return Policy

At Fear Kills Success (FKS), we care about our customers’ satisfaction.

If a product has an issue, we have a clear and transparent process to handle it quickly and fairly.

1. Timeframe to Request a Return

You have 14 days from the date of delivery to report any problem with your order.

2. Step 1: Mandatory Photos

Before sending anything back, please:

• Email clear photos showing the product, the reported defect, and the original packaging,
• Include your order number in the email to contact@fksapparel.com.

Returns cannot be accepted without these photos.

3. Step 2: Returning the Product

• If the photos suggest a defect, we will provide a Return Authorization Number.
• The customer must ship the item at their own expense to the address provided, clearly noting the authorization number on the package.
• The product must be in its original condition (unworn, unwashed) and in the original packaging.

4. Inspection & Shipping Reimbursement

• Once we receive the item, we will perform an inspection.
• If a defect is confirmed, FKS will:
  
• Reimburse your return shipping cost, and
• Offer your choice of:
  
• a replacement item,
• store credit equal to the product amount, or
• a full refund to the original method of payment.
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5. Items Not Covered

• Custom products or posters are not eligible for return, except in cases of confirmed defect.
• Returns sent without authorization or not following this process will not be accepted.

6. Legal Compliance

Under Québec’s Consumer Protection Act,

• a refund is not required for a simple change of mind;
• however, for a defective or non-conforming product, the customer is entitled—at their choice—to a replacement, store credit, or a full refund.

7. Customer Service

For any questions or assistance, please email contact@fksapparel.com with your order number.